Leadership Development Program for Branch Managers

Coaching and Mentoring The Coaching and Mentoring Skills course equips executives to develop talent and succession pipelines by adopting a leader-as-coach mindset and building a scalable coaching culture. Participants master core capabilities deep listening, powerful questioning, goal contracting, and accountability—while learning when to use coaching vs. mentoring vs. sponsorship.

Performance Management focuses on helping leaders align goals, monitor progress, and drive accountability. Participants learn to set clear expectations, track leading and lagging indicators, and provide timely feedback that balances support with accountability. They practice using structured check-ins, performance dashboards, and development conversations to raise individual and team output. Leaders leave with a 90-day performance cadence plan and simple scorecards that connect daily actions to organizational results.

The Relationship Building and Collaboration Skills course enables leaders to turn networks into outcomes by building trust, alignment, and fast coordination across teams and partners. Grounded in the Tessema Multiple Intelligence Framework (TMIF), participants learn to map stakeholders, read motivations, and create working agreements that foster psychological safety and shared ownership. They practice facilitation and influence techniques to run crisp meetings, make decisions quickly, and resolve inter-team friction—especially in cross-functional, remote, and multi-cultural settings.

The Sales Force Effectiveness course equips sales and branch leaders to build a predictable, customer-centric revenue engine. Participants prioritize ideal segments, sharpen value propositions, and install a repeatable sales process with clear stage exit criteria, coaching cadences, and CRM hygiene that lifts pipeline quality, forecast accuracy, and conversion. Grounded in the Tessema Multiple Intelligence Framework (TMIF), the course builds consultative skills—discovery, insight-led messaging, objection handling—while aligning marketing, digital, and service for steady lead flow and ethical, compliant selling.

The Empowerment course enables executives to build a system where people closest to the work own decisions, move faster, and deliver better outcomes. Leaders learn how to set clear intent (purpose, outcomes, constraints) and pair it with decision rights (RACI/RAPID), resources, and coaching so autonomy rises with accountability. Drawing on the Tessema Multiple Intelligence Framework (TMIF) and situational leadership, participants practice skills that create psychological safety, competence, and trust—delegation levels, feed-forward feedback, escalation paths, and recognition that reinforces ownership.

The Integrity course equips executives to turn values into daily decisions, behaviors, and systems that build enduring trust. Leaders learn to close the “say–do” gap through principled judgment under pressure, transparent communication, and incentives that reward the right outcomes, not just the fast ones. Using practical toolkits—Ethical Dilemma Triage (stakeholders/harms/options), a Values-to-Guardrails Canvas, conflict-of-interest registers, speak-up pathways and protections, third-party risk scoring, and evidence logs—participants design governance that prevents misconduct and surfaces issues early.

The Service Excellence course equips executives to build a customer-obsessed organization that reliably delivers effortless, memorable experiences across every channel. Leaders learn to translate brand promise into standards, service blueprints, and moments-that-matter—using journey mapping, Kano analysis, and VOC systems (surveys, transcripts, analytics) to prioritize fixes and innovations. The program blends design and operations: SLAs/SLOs, queue and capacity planning (Little’s Law), knowledge management, and Lean problem-solving for speed and quality, plus service recovery protocols that turn breakdowns into loyalty.